Here to help

A little help
along the way.

Questions about One-Line Journal? Find a starting point below, or send us a message.

Contact support

For help with your account, a problem in the app, or feedback you would like to share.

Common questions

How do I get back into my account?

Sign in using the same method you used to create your account: Google, Apple, or email. If you used Apple’s Hide My Email, continue with Apple. If you are still having trouble, email support and tell us which sign-in method you use. Never send your password or verification codes.

Why can’t I see an entry on another device?

Saving an entry to your account requires an internet connection. Check that the entry was saved and that both devices are signed in to the same account. Unsaved drafts stay on the device where you wrote them and do not sync between devices. Keep a copy of any unsaved writing before reinstalling the app or clearing device storage.

How do I change my reminders?

Open notification settings in the app to choose your reminder timing or turn reminders off. If reminders are not arriving, also check that your device allows notifications for One-Line Journal and that a Focus mode is not silencing them.

How do I delete my account or request my data?

Account-deletion controls are in the app’s Settings. If you cannot access your account, or need help with a data request, contact support. Our Privacy Policy explains how deletion, retention, and privacy requests are handled.

How can I report a crash or another problem?

Email support with your device model, operating-system version, app version, and the steps that led to the problem. Describe what you expected and what happened instead. A screenshot can help; hide journal entries, email addresses, and other private information before sharing it.